Rachel Glass on Following Her Instincts
What changes when you leave finance to build your own company? We explore that choice with Rachel Glass, who founded Gloss Lab after ten years in finance. She shares how entrepreneurship brought greater control over her work, alongside longer hours and daily doubts. Along the way, we discuss trusting your instincts and finding confidence within yourself. Her story also shows how family expectations can shape the career choices you make.
Counting Customers Before Opening Doors
First, we look at the research behind a membership model for manicures and pedicures. Rachel hired people through TaskRabbit to count customers outside nail salons. Then, she used those observations to help model the business. As Gloss Lab expanded, tracking member visits helped the team understand customer habits. You’ll hear how entrepreneurship involved studying demand, rent, and labor before building around a recurring routine.
What Growth Taught Rachel Glass
Next, we examine the people challenges behind growing to 20 locations. Rachel explains why training and carrying company culture across cities required so much attention. Meanwhile, her finance background helped her build investor relationships and raise capital. She also explains why pitching her own company felt more personal than raising money for hedge funds. For anyone exploring entrepreneurship, these lessons connect operational details with the confidence needed to explain your vision.
Building Again With Rachel
After selling Gloss Lab to an investor, Rachel returned to building with a clearer sense of her priorities. This time, she’s keeping a lean team, choosing partners carefully, and thinking closely about how she’ll use capital. She also shares how experience has changed her response to vendor issues and supply problems. Now, she focuses on handling each setback with perspective. We discuss how entrepreneurship changes when you’ve already experienced the emotional swings of running a company.
Making Progress Each Day
Finally, we explore the habits Rachel uses to manage work and family life. Morning walks, exercise, and planning the night before help her set the direction for her day. She recommends Getting Things Done and keeping tasks in a written system. For newer founders, she suggests taking three concrete actions each day to move an idea forward. We close with practical lessons in entrepreneurship, from following your instincts sooner to giving your children focused time.
More From Rachel Glass
TIk Tok: https://www.tiktok.com/@rachelglass_
Instagram: https://www.instagram.com/rachaglass/
Official Website: https://oficinale.com/
